Privacy policy

1. Data controller

TOTAL is responsible for processing the personal information collected through this site. If you have questions about this policy or wish to exercise rights related to your data, you can contact us through the site's contact page.

2. Data we may collect

Depending on how you interact with the site, we may collect:

• Identification and contact data, such as name, email address, phone number, company, and message.
• Account data, such as email address, encrypted password, and basic profile preferences.
• Commercial data, such as products viewed, quotes requested, orders, wishlist, and shipping addresses.
• Technical data, such as IP address, browser type, session, preferred language, pages visited, and technical events needed for the site to function.
• Content from your interactions with our artificial intelligence (AI) assistant, such as the questions and messages you send to receive product recommendations.
• In our mobile app, device identifiers and push notification tokens, when you agree to receive notifications.
• Payment-related data, processed through external providers; TOTAL does not store full bank card numbers.

3. Purposes of use of the information

We use personal information to:

• Respond to contact, support, catalog, and technical advice requests.
• Create and manage user accounts.
• Process quotes, orders, payments, receipts, and commercial follow-up.
• Save product preferences and favorites.
• Respond to your inquiries through the AI assistant and offer you product recommendations.
• Send operational communications related to purchases, quotes, access, security, and service, including push notifications in the mobile app.
• Improve the site's operation, security, and performance.
• Comply with applicable legal, tax, accounting, and contractual obligations.

4. Basis for processing

Data processing is based on our commercial or pre-contractual relationship with you, on your consent where applicable, and on TOTAL's legitimate interest in operating, protecting, and improving the site and its services.

5. Payments and third parties

Some site features depend on third parties that process information on TOTAL's behalf or as independent controllers, for example payment services, email, infrastructure, and technical tools. In particular, payments may be processed by Stripe or other equivalent providers in accordance with their own privacy and security policies.

6. Cookies and similar technologies

This site may use cookies and local storage for essential functions, such as keeping the user's session, remembering language or preferences, and improving the browsing experience. These technologies may also be used for security, performance, and technical diagnostics.

7. Data retention

We retain personal data only for as long as reasonably necessary to fulfill the purposes described in this policy, meet legal obligations, or resolve disputes. Retention periods may vary depending on the type of data and your relationship with TOTAL.

8. Information security

TOTAL applies reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, loss, or destruction. However, no system connected to the internet can guarantee absolute security.

9. User rights

Subject to applicable law, you may request:

• Access to your personal data.
• Correction of inaccurate or outdated information.
• Cancellation or deletion where applicable.
• Objection to or restriction of processing in certain cases.
• Withdrawal of consent when processing depends on it.

To exercise these rights, contact us through the site's contact page and clearly state your request, along with enough information to identify your account or interaction with TOTAL.

10. Minors

This site and its services are intended for adults or company representatives. TOTAL does not knowingly collect personal data from minors without valid authorization.

11. Changes to this policy

TOTAL may update this privacy policy to reflect legal, operational, or technical changes. When this happens, we will publish the current version on this same page along with its last-updated date.

12. Contact

If you have questions about this privacy policy or about the use of your personal data, you can contact us through the contact page available on this website.