Terms and Conditions

1. Acceptance of terms

By accessing, browsing, or using this site, you accept these terms and conditions. If you do not agree with them, you must refrain from using the site and its services.

2. Use of the site

The site may be used for legitimate informational and commercial purposes related to TOTAL's products and services. It is prohibited to:

• Use the site in an illegal or fraudulent way, or in a way that affects its operation.
• Attempt to gain unauthorized access to accounts, systems, data, or restricted features.
• Copy, extract, reproduce, or exploit content from the site without prior authorization, except where expressly permitted by law.
• Upload false, offensive, or misleading content, or content that infringes third-party rights, including reviews or messages sent through forms.

3. User accounts

Some features require an account. You are responsible for keeping your credentials confidential and for activity carried out from your account. TOTAL may suspend or restrict accounts when it detects misuse, breach of these terms, or security risks.

4. Catalog, technical data sheets, and informational content

The information shown on the site, including catalog, technical data sheets, applications, dimensions, operating limits, images, and descriptions, is for informational purposes and may be subject to updates, technical validation, availability, or correction. The final compatibility of a product with a specific application must be confirmed with TOTAL before final use.

5. Quotes, orders, and availability

Submitting a quote request, adding products to the cart, or viewing prices and availability does not, by itself, constitute final acceptance of a transaction. Every quote, order, or supply is subject to validation, availability, technical review, payment confirmation, and acceptance by TOTAL.

6. Prices and payments

Prices, charges, promotions, and commercial terms may change without notice, except where an applicable express confirmation exists. Payments made through the site may be processed by specialized third parties, such as Stripe. TOTAL does not guarantee the continuous availability of external payment platforms, nor does it store the customer's complete banking data.

7. Shipping, deliveries, cancellations, and refunds

Delivery conditions, timelines, cancellations, returns, or refunds may depend on the type of product, the status of the order, applicable commercial terms, and internal validations. In case of discrepancy, the specific terms confirmed by TOTAL for the corresponding transaction, together with applicable law, shall prevail.

8. Reviews and user-generated content

If you post reviews, comments, or other content on the site, you represent that you have the right to do so and that such content does not infringe third-party rights or contain unlawful, misleading, or abusive statements. TOTAL may moderate, hide, or remove content when it deems necessary.

9. Intellectual property

Unless otherwise indicated, the content of the site, including text, design, trademarks, logos, images, graphics, catalogs, and technical material, belongs to TOTAL or is used with authorization. Merely using the site does not grant any license or assignment of rights.

10. Links and third-party services

The site may include integrations or links to third-party services. TOTAL does not control or guarantee the content, availability, policies, or practices of such third parties, so their use is at the user's own risk and subject to those providers' terms.

11. Limitation of liability

To the extent permitted by applicable law, TOTAL shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use the site, technical failures, service interruptions, or decisions made based on information published on the platform without additional technical or commercial validation.

12. Service availability

TOTAL may modify, suspend, restrict, or discontinue site features, in whole or in part, at any time for technical, maintenance, security, compliance, or service-improvement reasons.

13. Privacy

The processing of personal data related to the use of the site is governed by the current Privacy Policy, available on this same website.

14. Modifications

TOTAL may update these terms and conditions at any time. The current version will be the one published on this page along with its last-updated date.

15. Governing law and contact

These terms shall be interpreted in accordance with applicable law in Mexico, without prejudice to any mandatory rules that may apply to the user. If you have questions about these terms, you can contact us through the site's contact page.